Shipping Policy
Last updated: November 2025
Thank you for shopping with BrassDecors.com.
We aim to deliver your order safely and on time. Please read our Shipping Policy carefully to understand how we process, dispatch, and deliver your orders.
1. Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not shipped or delivered on Sundays or public holidays.
- If there is a delay due to high demand or stock availability, we will inform you via email or phone.
2. Shipping Time & Delivery
We deliver across India through reliable courier partners.
Estimated delivery times after dispatch:
- Metro Cities: 3–5 business days
- Other Locations: 5–8 business days
- Remote Areas: 8–10 business days
Delivery times are estimates and may vary due to courier delays, weather, or other unforeseen factors.
3. Shipping Charges
- Free shipping on all prepaid orders above ₹999.
- A nominal shipping fee may apply for orders below ₹999 (displayed at checkout).
- COD (Cash on Delivery) orders may include an additional handling fee.
4. Order Tracking
Once your order is shipped, you will receive an email or SMS with the tracking number and courier details.
You can track your shipment directly using the link provided or by visiting the courier partner’s website.
5. Address Accuracy
Please ensure that your shipping address, contact number, and pin code are entered correctly.
Brass Decors is not responsible for delays or non-delivery caused by incorrect or incomplete address details provided by the customer.
6. Damaged or Lost Packages
If your package arrives damaged, please take clear photos of the packaging and the item, and contact us within 48 hours at support@brassdecors.com.
We’ll investigate and offer a replacement or refund as per our Return & Refund Policy.
If your order is lost in transit, we will work with the courier to resolve the issue and ensure you receive your product or refund promptly.
7. International Shipping
Currently, we ship only within India.
For bulk or international inquiries, please contact us at support@brassdecors.com.
8. Contact Us
For any questions about your order or delivery, please contact:
📧 support@brassdecors.com
🌐 www.brassdecors.com